Bugs

 

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If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. Periodically we will post notices regarding bugs reported by our users in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What program and version are you using (Help/About)?

                 Other:      build 
      
      
  2. What operating system are you using?
    Other:
      
      
  3. System Specs:
    CPU                                      MHz
    Motherboard                  
    VGA                                
    RAM                                 MB
      
      
  4. Please enter a brief one-line description of the problem:

    (example: "Bot reports error ##")
     
     
  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Start the program. 2. Login ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information in case we need to contact you:
    Name:    
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

 

 

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Last modified: Monday, 16 July 2001.